Frequently Asked Questions
Everything you need to know about your order and our curated collection.
How do you ensure the quality and storage of your wine?
All our wines are stored in a temperature-controlled, humidity-regulated cellar to ensure they reach you in peak condition. We source directly from reputable estates and distributors to guarantee authenticity.
Do I need to be present to sign for my delivery?
Yes. By law, an adult aged 21 or older must be present to provide a valid government-issued ID and sign for any package containing alcohol. We cannot leave packages at the door unattended.
Which states do you ship to?
Shipping regulations for alcohol vary by state. Currently, we ship to most states where local laws permit. Please enter your zip code at checkout to see if delivery is available in your area.
What is your return policy for corked or spoiled wine?
If you believe a bottle is corked or flawed, please contact us within 30 days of purchase. We may require the bottle to be returned with the original cork for evaluation by our sommelier team before issuing a replacement or credit.
Can I include a gift message with my order?
Absolutely. During the checkout process, you will have the option to include a personalized gift message, which will be printed on a high-quality card and included in the shipment.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, though we offer expedited shipping options if you need your selection sooner.