Returns & Exchanges

At Wally's Wine & Spirits, we strive for excellence in every bottle, yet we understand that issues may occasionally arise with your order. Due to legal restrictions regarding the sale of alcohol, we offer returns or exchanges specifically for damaged or corked items within 30 days of purchase.

Return Process

• 1.
  Contact Customer Service

  Reach out to our concierge team via email or phone with your order number and a brief explanation of the issue with your wine or gourmet food item.

• 2.
  Provide Documentation

  For damaged shipments or corked bottles, please provide clear photographic evidence of the bottle, the label, and the cork to help us process your claim.

• 3.
  Await Authorization

  Our specialists will review your request to ensure it meets state compliance laws and will issue a Return Merchandise Authorization (RMA) within 48 hours.

• 4.
  Secure Packaging

  Once approved, carefully repack the item in its original shipping container and use the provided prepaid label to send the product back to our cellar for a refund or replacement.